Question 1

What areas do you serve?

Accepted Answer

We are based in San Marcos, California, and proudly serve events throughout North County San Diego and the greater San Diego area, including Chula Vista. If you are unsure whether your event location falls within our service area, please contact us.

Question 2

Do you deliver?

Accepted Answer

Yes. Delivery fees are based on the event location and include both delivery and pickup of rental items. Delivery pricing varies depending on distance and accessibility. Please refer to our Delivery Policy for more details and exact pricing.

Question 3

Can I pick up the rentals myself?

Accepted Answer

Yes, select items may be available for customer pickup depending on size and transport requirements. Pickup and return location is in San Marcos, California. Clients are responsible for safely loading and transporting all rental items, returning items in the same condition they were received and returning items at the agreed upon date and time. Certain large or fragile items may require delivery by our team.

Question 4

Do you set up the rentals?

Accepted Answer

Yes and no. We set up the larger items, but it is up to you to handle setup for small items.

Question 5

When should I place my order?

Accepted Answer

We recommend placing your order as early as possible to ensure availability for your event date. Popular items and peak event weekends often book quickly, particularly during wedding and holiday seasons. Orders are not reserved until a deposit has been received and the rental agreement has been signed.

Question 6

Do you have a minimum order total?

Accepted Answer

Yes. The minimum order total is $150, excluding delivery fees.

Question 7

When will I receive my rental items?

Accepted Answer

We will drop off the rental items on the morning of your event and pick them up the next morning after the rental event takes place.

Question 8

What if I need to make changes to my order?

Accepted Answer

We understand that event plans may change. Additions or modifications to your order are welcome and subject to item availability. All requested changes must be submitted at least 7 days prior to the event date. Changes requested after this time may not be accommodated.

Question 9

When is the remaining balance due?

Accepted Answer

The remaining balance for your rental order is due 14 days prior to the event date. Payment instructions and deadlines will be outlined in your rental agreement. Orders not paid in full by the due date may be subject to cancellation.

Question 10

What is your cancellation policy?

Accepted Answer

Deposits are refundable according to the following schedule:
More than 30 days before event = Full deposit refund
14–30 days before event = 50% deposit refund
Less than 14 days before event = Deposit is non-refundable

Please notify us as soon as possible if changes to your reservation are needed.

Question 11

What if an item is damaged or goes missing?

Accepted Answer

Clients are responsible for all rental items from the time they are delivered or picked up until they are returned to us. Damaged, lost, or missing items will incur replacement or repair fees based on our current replacement price list. These charges may be applied to the card on file.

Question 12

Am I responsible for washing the dishes and glassware?

Accepted Answer

Dishware and glassware must be rinsed free of food and beverages before being returned. Items do not need to be fully sanitized, as this will be completed by our team. All items must be returned in their original containers. Please do not place wet linens in plastic bags, as this may cause mildew damage. Additional cleaning fees may apply if items are returned excessively dirty.

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